• Lead a highly efficient US team to deliver end-to-end technical support for US operations. • Develop and nurture a diverse team that aligns with local business needs and the HQ engineering roadmap. • Manage team resources and personnel, including: Optimizing resource planning and allocation. Coaching, mentoring, motivating, and supervising team members. Foster a collaborative and self-organizing work environment. • Work closely with Senior Management, local operations, and product management to anticipate operational support and capacity requirements. • Promote a culture of high quality and performance. • Drive continuous process improvements. • Ensure our tech operations, data management and access compliant to the local regulations.