• Manage day-to-day operational workflows and identify areas for efficiency improvements. • Support automation initiatives to reduce manual processes and improve accuracy and speed. • Partner with cross-functional teams to streamline tools and processes for both internal teams and customers. • Ensure adherence to operational controls, compliance requirements, and risk management practices. • Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards. • Monitor operational performance metrics and escalate risks or gaps to leadership. • Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling. • Expand and improve self-service options to reduce dependency on manual support. • Implement regular feedback loops to capture insights and inform continuous improvement. • Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders. • Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption. • Track and report operational outcomes, providing insights and recommendations to leadership. • Execute operational projects and strategic initiatives in collaboration with senior leaders.