• Be the Striim product expert and trusted technical advisor during application deployment. • Own customer-reported application issues and provide timely solutions support. • Provide syntactical suggestions and fixes to application code. • Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation. • Prioritize and manage multiple open cases efficiently. • Use the java IDE and built-in debugger to isolate code exceptions. • Follow up to ensure applications are fully functional post-troubleshooting. • Perform database performance tuning and optimization. • Assist the Striim Technical Support team in reproducing customer product-related issues. • Track customer issues, collaborate with support on customer-training-related matters, and work with the customer to develop and track product feature requests (PFRs). • Set up and manage internal systems (Docker, RDBMS, etc.) to reproduce customer issues.