• Bridge the gap between customer experience and business growth by transforming "customer love" into measurable advocacy and referral loops. • Standardize how Clever captures and shares success stories from small, mid-size and Enterprise customers. • Collaborate with marketers in Product Marketing, Brand and Communications, and Growth teams to align on messaging, strategic needs, and execution. • Partner cross-functionally with Customer Success leadership and Customer Success Managers (CSMs) to identify and recruit customer advocates. • Work with Sales Enablement to ensure that relevant case studies, reviews, and referrals are matched to the right customer conversations and sales meetings. • Design and launch a scalable system to identify, track, and reward customer advocates and champions. • Fuel ecosystem growth by designing and developing impactful programs for strategic app partners. • Establish a cross-functional workflow to ensure customer feedback and stories are integrated into Clever’s marketing and sales strategy and aligned with our brand narrative.