Upstart

Our mission is to enable effortless credit based on true risk.

Director of Product Compliance

Product ManagerProduct ManagerFull TimeRemoteTeam 1,001-5,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

67 days ago

Salary

$195K - $270K / year

Bachelor Degree8 yrs expEnglish

Job Description

• Own and continuously enhance the product compliance framework including policies, procedures, and control design spanning marketing, origination, underwriting, servicing, collections, and credit reporting. • Lead regulatory readiness by conducting risk assessments, gap analyses, and designing first-line scalable controls across technical and operational workflows. • Develop key risk indicators (KRIs), metrics, and dashboards to provide insight into compliance health to executive leadership and the Board. • Act as a senior advisor to Product, Engineering, Ops, Legal, and Machine Learning teams—driving alignment across stakeholders while balancing customer experience, business needs, and regulatory expectations. • Influence organizational decisions through clear, compelling communication of compliance risks, trade-offs, and recommendations. • Represent Compliance in governance forums, product councils, and cross-functional initiatives. • Oversee root-cause analyses and remediation plans for compliance issues, ensuring durable fixes and strengthened controls. • Partner with Legal, Internal Audit, and external regulatory exam teams to support audits, examinations, and responses to regulatory inquiries. • Lead the development and delivery of scalable, role-based compliance training for impacted cross-functional partners. • Champion a compliance-first mindset across the company, driving early engagement and proactive risk identification.

Job Requirements

  • Bachelor’s degree
  • 8+ years of experience in consumer lending, fintech, regulatory compliance, risk management, or financial services law, with deep expertise in unsecured credit products
  • Expert knowledge of federal and state consumer lending laws and regulations, including TILA, ECOA, FCRA, FDCPA, EFTA, UDAAP, SCRA, MLA, Reg Z, Reg X, TCPA, NACHA, state-level lending and servicing laws, and unsecured credit considerations
  • Proven experience advising on and launching/expanding technology-enabled lending or fintech products, ideally in a fast-paced, high-scale environment
  • Demonstrated ability to partner with senior leaders and influence strategic decisions

Benefits

  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
  • Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
  • Employee Stock Purchase Plan (ESPP)
  • Life and disability insurance
  • Generous holiday, vacation, sick and safety leave
  • Supportive parental, family care, and military leave programs
  • Annual wellness, technology & ergonomic reimbursement programs
  • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
  • Catered lunches + snacks & drinks when working in offices

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