Influencer marketing platform for eCommerce & social commerce, helping brands & agencies drive sales with creators.

Customer Expansion Partner

Affiliate ManagerAffiliate MarketingFull TimeRemoteTeam 51-200Since 2013H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

68 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

• Analyze customer accounts to identify opportunities for expansion and improvement. • Develop and execute strategies for upsells, cross-sells, and account retention. • Build and nurture strong client relationships, providing strategic advice and consistent support. • Proactively address issues, implement solutions, and collaborate with internal teams to minimize churn. • Serve as the customer’s voice within Upfluence, sharing feedback to influence product improvements and enhance the overall experience. • Monitor and report on account performance metrics, using data to inform strategies and optimize results.

Job Requirements

A customer-first mindset with a proven ability to align business strategy to client needs.
Outstanding verbal and written communication skills in English, with the ability to engage diverse audiences.
Experience in account management, customer success, or sales, with a track record of achieving retention or sales goals.
Strategic and creative thinking to uncover growth opportunities and address challenges.
Proficiency with CRM tools and data analysis for decision-making and strategy development.
Strong collaboration skills to work effectively across sales, marketing, and product teams.

Benefits

Extensive onboarding and ongoing training to set you up for success
Clear career path with real opportunities for advancement
Comprehensive compensation package, including stock options
Full benefits, including tiered health insurance plans, dental, and vision coverage
3–4 weeks of vacation, plus paid company holidays
1 week of discretionary sick leave
Hybrid work structure (split between home and office)
A diverse, international team that values collaboration
An entrepreneurial, fast-paced environment with room to grow and make an impact