• Provide strategic leadership and oversight for all loan servicing functions including payments, escrow, payoffs, account maintenance, collateral and insurance tracking, and servicing analytics. • Ensure compliance with regulatory, investor, and agency servicing requirements including FHA/HUD, VA, USDA, FNMA, FHLMC, and GNMA. • Serve as the primary escalation contact for investors, agencies, and sub-servicers. • Monitor servicing performance metrics, audits, and exception reporting, implementing corrective actions as needed. • Oversee escrow administration including setup, reconciliations, tax and insurance disbursements, and regulatory adherence. • Ensure timely and accurate payoff processing, lien releases, and satisfaction filings. • Guide loan boarding for new, renewed, or purchased loans, ensuring strong data integrity and QA controls. • Lead servicing data, reporting, and portfolio analytics to ensure accuracy and investor transparency. • Handle complex borrower issues, regulatory inquiries, and sensitive servicing matters. • Partner cross-functionally to ensure data accuracy and end-to-end process alignment. • Oversee vendor relationships supporting collateral, insurance, escrow, and servicing technology. • Drive process improvements, automation, and system optimization initiatives. • Manage staffing, performance development, coaching, and succession planning for the servicing team. • Additional responsibilities as assigned due to business needs.