EDB
The leading Postgres data and AI company
Delivery Director, Professional Services
Location
United States
Posted
29 days ago
Salary
Not specified
15 yrs expEnglish
Job Description
• Manage and grow Professional Services business in the Americas and US Public Sector.
• Responsible for all aspects of the services business, focusing on enhancing customer adoption and driving customer satisfaction.
• Manage a growing team of Consultants, Solution Architects, and Project Managers.
• Work with services partners to create a flexible and cost effective delivery network.
• Contribute to and execute the EDB Customer Experience (CX) strategic vision.
• Partner closely with EDB Sales and drive solutioning of CX services during the presales phase.
• Ensure excellence in Customer delivery, and managing operational success metrics.
Job Requirements
- 15+ years demonstrated experience directly managing, leading and building a Professional Services business preferably in support of an enterprise technology, data or AI platform.
- 10+ years demonstrated experience of successfully building, growing, and scaling services teams and book of businesses, successfully delivering to booking, revenue, and margin targets.
- 10+ years of contract development and successful negotiation of professional services commercials within a contracting cycle.
- Excellent strategic thinking and problem-solving skills
- Detail oriented with excellent follow through skills and a sense of urgency.
- Exceptional stakeholder management skills, with a customer-first approach.
- Excellent communication and execution of responsibilities, reporting and accountable to the VP of Professional Services or similar role.
- Proven experience building and leading a team of 10+ people in a fast-paced, growing company.
- Demonstrated experience with a subscription-based business model, delivering on-premises and SaaS solutions.
- Demonstrated success of building and executing initiatives to improve quality, reliability, efficiency, and repeatability of services offerings and deliveries.
- Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers, product development, sales engineering, support, customer success) and delivery partners.
- Serves as an expert in Professional Services internally and externally with customers and partners.
- Ability to travel up to 50%.
Benefits
- EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
- Access to CuraLinc to aid employees in health and wellness tips and practices.
- Wellness Fridays extending to December 2026!
Related Guides
Related Categories
Related Job Pages
More Director Jobs
Senior Director, Customer Solution Partner
Coupa SoftwareSpend is the fuel to help your company deliver performance, profitability, and purpose!
Director29 days ago
Full TimeRemoteTeam 1,001-5,000Since 2006H1B Sponsor
Leadership role driving revenue growth as Senior Director at Coupa
Cloud
Kansas + 1 moreAll locations: Kansas, Missouri
Director29 days ago
Full TimeRemoteTeam 51-200Since 1965H1B No Sponsor
Executive Director leading the strategic expansion of CT Leaders for church leaders
Senior Director, Digital Media Strategy
Fanatics, Inc.We amplify pride and create connections for all fans around the world.
Director29 days ago
Full TimeRemoteTeam 1,001-5,000Since 2011H1B No Sponsor
Sr. Director Digital Media Strategy leading growth for sports betting and gaming
Director29 days ago
Full TimeRemote
The Director of Advancement spearheads TutorSmart's fundraising and community relationship-building initiatives, playing a crucial role in securing funding to support organizational sustainability and growth. This position is responsible for designing and executing comprehensive ...
FundraisingDonor RelationsDatabase ManagementData AnalysisRegulatory ComplianceProject ManagementWritten CommunicationVerbal CommunicationCRM
United States
