• Providing expertise in all technical components of the API Security platform. • Working remotely to assist Presales and post-sales customers and collaborate with internal teams to resolve issues effectively • Owning the resolution of complex support escalations from multiple stakeholders end-to-end • Deflecting technical escalations from reaching the R&D team • Writing scripts, improving internal tools, and creating processes to support customers and internal stakeholders • Reproducing customer issues, finding workarounds, and writing high quality bug reports and documentation • Working on-call shifts, including nights, weekends, and select holidays, may be required