Incentivio

The only fully automated intelligence-driven guest engagement platform for restaurants & virtual kitchens

Senior Technical Support Specialist

Support EngineerSupport EngineerFull TimeRemoteTeam 51-200Since 2017H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

68 days ago

Salary

Not specified

Bachelor Degree4 yrs expEnglish

Job Description

• Act as the final point of contact for complex technical issues • Design and implement streamlined support protocols • Track and report on key performance indicators (KPIs) • Collaborate with leadership to scale the support department • Mentor and manage a team of support specialists

Job Requirements

  • 4+ years in a technical support role
  • At least 2 years in a supervisory or managerial capacity in the restaurant industry
  • Deep understanding of Zendesk and CRM tools like Salesforce
  • Exceptional verbal and written skills
  • Bachelor’s degree in Computer Science, Information Technology or a related field (or equivalent practical experience)

Benefits

  • Health Insurance
  • 401k available

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