• Manage portfolio to meet sales and productivity goals across parts and service products • Effectively build and nurture relationships with Dealership Management to gain commitment to plans in order to meet objectives • Create awareness and communicate key initiatives and program value to ensure commitment • Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value • Develop and deliver market review plans that identify outcome with operational team and future need for operational team to maximize results • Clearly create and communicate specific strategy, goals and expected action plans and follow-up plans to drive results – internally and externally (across all levels of the dealership including GM/DP) • Collaborate with operational team including pre-commitment, in dealership, and post meeting and follow-up to set expectations • Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance • Develop the business through collaboration with OEM regional contacts and other program resources • Develop and maintain consistent monthly contact schedule with dealers • Manage all activity tracking and account information in Salesforce • Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required • Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships • Effectively diagnose opportunities for each dealership while determining the investment and ROI for each • Assess, reinforce and implement processes and elements across the service lane • Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across parts and service products • Analyze and identify training needs of dealership staff • Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy • Conduct market competitive shops and analysis to provide market competitive price information/positioning • Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing • Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across parts and service products to meet business objectives • Collaborate with the dealership to optimize merchandising components • Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement • Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings • Resolve customer service issues related to any account activity.