• Answer inbound calls from customers, service providers and stores to provide installation job support. • Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information. • Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment. • Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer. • In coordination with stores and customers, arrange product delivery to ensure work can begin on time. • Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system. • Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs. • Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce). • Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration. • Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes. • Drive for results by consistently achieving goals and completing tasks/activities on time. • Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback. • Adapt to a fast-paced environment with evolving process enhancements. • Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.