• Ability to create, maintain, and ‘own’ Project Roadmap for signed customer support efforts • Ability to track a Project budget forecast for the duration of customer support efforts • Manages dependencies and timing between work requests • Ability to draft statements of work and negotiate with customers • Provide leadership, management, and oversight of a single or multiple Implementation and Support projects • Demonstrated flexibility in delivering projects using different SDLC methods • Provide the project team direction and prioritization of activities per defined and agreed • Builds and fosters strong and trusted relationships with customers • Owns and manages customer relationships during implementation • Determines the appropriate amount of Project Management ‘on-site’ time required to maintain relationships • Manages customer expectations at both the Project Team and Executive Level through the Project Lifecycle • Holds the Guidewire team and customer team accountable to agreed-upon deliverables and associated milestones • Escalates delays and project impacts appropriately and creates appropriate project artifacts • Captures, manages, and plans mitigation/resolution of project issues and risks • Manages internal and external team/stakeholder expectations through daily, weekly, and monthly communications • Tracks project budget, risks, and issues and reports on a weekly basis, presenting to Customer Sponsor/Steering Committee at least once monthly • Provides suggestions on how to manage delivery to Customer Leadership successfully • Understands customer Production needs and determines Staffing Model, Release Plan, and Roadmap to meet these needs • Direct team as to this plan • Balances customer Production Support needs with Implementation activities to ensure overall delivery meets customer needs • Determines ‘Implementation Support’ budget approach with customer sponsors, and enforces