• Provide supportive supervision to a team of Transition Navigators, fostering collaboration, growth, and performance excellence • Drive consistent use of HubSpot workflows, sequences, and automated reminders. Monitor deal-board progress, ensure timely follow-ups, and enforce task completion standards. • Help the team meet individual and team enrollment goals. Track performance using KPIs, monitor client outcomes, and set daily and weekly targets for response times, NPS, and task completion. Spot bottlenecks, fix issues quickly, and coach team members to meet or exceed standards. Track retention and follow-up success to ensure families remain engaged and supported. • Ensure escalations are resolved quickly and effectively, maintain high client satisfaction, and track trends in follow-ups, retention, and feedback to continuously improve the family experience. • Ensure staff are confident in tools, policies, and best practices — continuously promoting team growth through feedback, coaching, and structured learning • Partner closely with NeuroNav leadership to resolve operational issues impacting service delivery • Contribute insights to inform improvements in systems, client experience, and organizational strategy