International Mountain Bicycling Association

Worldwide leader in mountain bike advocacy; creating, enhancing, & protecting great places to ride mountain bikes.

Member Engagement Manager

ManagerManagerFull TimeRemoteTeam 11-50Since 1988H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

66 days ago

Salary

$60K - $65K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Develop a robust sales strategy to reach non-profit orgs • Serve as the first point of contact for member organizations, providing guidance and support across program resources and benefits. • Develop and maintain strong relationships with member organizations, ensuring consistent communication and responsiveness. • Manage the member engagement pipeline, including onboarding, renewals, and inquiries from prospective organizations. • Track member needs, interests, and progress to inform program development and continuous improvement. • Coordinate with internal teams to connect members with subject matter experts, training opportunities, and funding resources. • Maintain accurate member records within CRM or database systems a must • Support outreach and engagement campaigns to expand membership and strengthen participation.

Job Requirements

BA degree in sales, marketing communications, non-profit management or similar background.
Minimum 3–5 years of experience in sales, nonprofit program coordination, membership management, or partner relations.
Strong interpersonal and communication skills, with a genuine desire to help others succeed.
Strong writing and verbal skills.
Experience managing relationships with multiple organizations or clients simultaneously.
Ability to organize complex information, manage deadlines, and work independently.
Required: Familiarity with CRM systems, databases, or other membership management tools.
Understanding of nonprofit management, volunteer engagement, or community-based organizations preferred.
Passion for trails, outdoor access, or community development is a plus.