• Manage strategic support accounts and coordinate delivery management for various projects. • Work closely with clients to understand their needs and develop tailored support strategies. • Ensure the successful execution of projects and monitor project progress. • Identify potential risks and implement solutions to keep projects on track. • Build strong relationships and act as the main point of contact for all client-submitted cases. • Provide the highest level of support by quickly diagnosing and resolving client issues. • Establish a help desk to help desk partnership and coordinate with the client's help desk team. • Develop escalation procedures to ensure quick resolution of critical problems. • Monitor and improve help desk performance by reviewing metrics and implementing strategies.