Changing the world through digital experiences.

Director, Customer Value

DirectorDirectorFull TimeRemoteTeam 10,001+Since 1982H1B SponsorCompany Site LinkedIn

Location

California + 4 more

Posted

67 days ago

Salary

$218.1K - $363.5K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Establish strong C-level relationships during the sales cycle to understand key business objectives and metrics, instilling confidence in Adobe’s ability to deliver expected outcomes • Act as the primary liaison post-sale between customer executives and Adobe teams (Product, Legal, Engineering, Professional Services, Technical Support, TAM, and Customer Success) • Ensure a seamless transition from pre-sales requirements to post-sales execution • Develop and deliver compelling, executive-ready presentations (return on investment and total cost of ownership) to drive value realization discussions • Map current and future business processes to identify and prioritize key use cases and value drivers • Assist customers in navigating organizational changes and implementing effective change strategies • Build customer advocacy for future marketing opportunities such as case studies and events

Job Requirements

Ability to influence key partners and lead complex discussions throughout the customer lifecycle
Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level)
Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently
Strategic problem solver with a track record of driving business results through customer engagement
Collaborative mentality, especially with Sales, Customer Engineering, Customer Success, and other key partners
Extensive experience in digital transformation, value consulting, or complex technology delivery programs
Passion for technology and digital marketing strategy, with the ability to articulate the path to business value through technology
Working knowledge of Marketing, Engineering, and Product functions, particularly in Data Engineering, Personalization, and Customer Insights.