Waterfall Technology Consulting Partners
Be like water and enrich your career!
ServiceNow Business Analyst
Location
Arizona
Posted
65 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglishITSMService Now
Job Description
• Act as a liaison between business stakeholders and technical teams
• Gather, analyze, and document business requirements
• Collaborate with ServiceNow developers and architects
• Develop detailed user stories, process flows, and use cases
• Assist in the configuration of ServiceNow applications
Job Requirements
- 5+ years of experience as a ServiceNow Business Analyst
- Deep understanding of IT Service Management (ITSM)
- IT Operations Management (ITOM)
- Customer Service Management (CSM)
- Certifications such as ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (e.g. CBAP, IIBA)
Benefits
- Remote-first role with optional travel for key client engagements
- All travel will be reimbursed
- Contract-to-hire opportunity
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