Buyers Edge Platform

Buyers Edge Platform: the leading foodservice Digital Procurement Network, powered by data, software, and collaboration.

Account Manager

Account ManagerSalesFull TimeRemoteTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

66 days ago

Salary

Not specified

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

• Developing and enhancing professional, productive relationships with customers, including executives, and within the industry through regular and direct interaction including reoccurring account status meetings with the customer to ensure alignment • Owning customer communication on behalf of ArrowStream • Retaining and documenting detailed knowledge of a customer’s business, observe and communicate notable customer changes such as a change in executives, decision-makers or champions, or changes to the customer's business (ex. Acquisitions, business expansion, closures, etc.). • Maintain database and communicate important customer information • Lead and manage all preparation for client meetings, including on-site • Retain established standard for attrition for customer portfolio • Proactively review customer accounts to identify and pursue areas of opportunity to upsell • Advocate on customers’ behalf to ensure delivery of superior customer service and a high level of communication with account contacts. • Work with Customer Success to ensure seamless communication on escalated customer issues • Notify the Product team of enhancement requests that are priorities for customers and retention.

Job Requirements

  • Bachelor’s degree or related experience
  • 5+ years’ experience in Account Management or Customer Success roles within the food service industry (SaaS industry is a plus), software solutions related experience, project management experience
  • Competency in working with MS Office applications
  • Proficiency with Excel
  • CRM, Jira, and Customer Service Software
  • Ability to travel overnight a few nights/month.

Benefits

  • Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
  • Grow with us. Enjoy strong training, development, and competitive pay.
  • Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

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