• Manage institution-specific onboarding requirements and develop customized workflows tailored to each account’s operational and clinical needs. • Lead virtual or in-person trainings for key ordering personnel and support go-live readiness for diagnostic integrations in non-hospital and academic hospital institutions. • Apply working knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines to support workflow implementation. • Serve as a resource to internal teams and external stakeholders, helping ensure workflows align with standards of care and institutional protocols. • Collaborate with sales and customer operations to ensure efficient and effective communication with clinicians and their teams. • Partner with sales, field medical, reimbursement, digital health, and customer operations to ensure cohesive execution of account strategies and business goals. • Act as a liaison to support priority internal initiatives requiring customer engagement and feedback. • Support EMR integration efforts by partnering with technical teams and engaging existing and prospective integration targets. • Help customers leverage embedded decision support tools to drive diagnostic adoption. Facilitate cross-functional training efforts, enable operational readiness for integration go-live, and coordinate ongoing integrated workflow optimization. • Provide feedback to internal stakeholders to inform future integration strategies. • Build and maintain strategic relationships with customers, driving satisfaction through superior service and execution. • Educate customers on new support offerings to maximize brand performance, ensuring alignment with evolving clinical and operational goals. • Ensure accurate and timely delivery of insights related to new prospects and account health. • Assist in analyzing trends and providing business context to help identify and advance key growth initiatives. • Monitor account performance metrics and share observations that inform operational strategies and improvements. • Provide training and guidance to new Account Operations team members in coordination with leadership. • Foster a culture of collaboration, growth, and continuous improvement across the Account Operations team. • All other duties as assigned.