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IT Support Representative 2 – Helpdesk

IT SupportIT SupportFull TimeRemoteTeam 10,001+Since 2004H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

30 days ago

Salary

$15 - $35 / hour

High School2 yrs expEnglish

Job Description

• Receive internal user problems via phone or e-mail • Track problems in ticket tracking package • Interact with cross-organizational entities to escalate network trouble tickets • Ensure all service-level agreements are met • Prepare reports on individual agents and phone metrics

Job Requirements

  • High School Diploma / GED
  • 2-5 Years relevant work experience
  • Computer Literacy
  • Information Technology (IT) Support
  • Troubleshooting skills

Benefits

  • Best-in-class Benefits to eligible employees
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements

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