• Manage the sale of Five9 products and services through named national (potentially global) partners. • Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines. • Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents. • Build preference for Five9’s customer experience / contact center software and services within partners’ portfolios and sales teams. • Drive global sales results and pipeline development within key national (global) partners. • Drive partner enablement throughout the entire customer journey lifecycle. • Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9’s solutions and services capabilities. • Help expand the partner community within the Americas to accelerate growth, by recruiting and gaining commitment of national partners. • Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers. • Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions. • Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally. • Develop Partner Training and Enablement program and certification. • Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines. • Structure and negotiate partnership agreements that lead to incremental value and capabilities. • Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies.