• You’ll play a critical role in translating client needs into operational execution, ensuring we fulfill what we’ve promised and continuously improve how we deliver while bridging the gap between all internal teams critical to operational success. • Own the end-to-end onboarding process for clients—from gathering requirements and setting timelines to go-live. • Drive match fulfillment by coordinating internally with our Operations team, escalating blockers, and ensuring timely delivery of requested providers. • Serve as the operational point of contact during implementation; maintain close communication with Account Managers and clients as needed. • Ensure synchronized data across multiple platforms to ensure cross-system consistency, enabling real-time, accurate progress updates for stakeholders and clients. • Manage client implementation within internal systems (Hubspot, Jira, HelpDesk, Chargebee, proprietary platform). • Partner with Product to ensure internal readiness for new feature rollouts. • Help coordinate and participate in internal and external kickoff calls, ensuring alignment across teams. • Build and maintain SOPs and automations to streamline onboarding and matching processes.