• Your primary responsibilities will be to lead the on-time and within-scope technical implementation for TMCs and their customers • Facilitate discovery and scoping sessions with new TMCs and their customers for one-time and for multi-phased implementations • Lead all aspects of Project Management, including risk management analysis, and setting goals and KPIs • Advise TMCs and their customers on technical best practices • Provide TMCs and their customers with clear proactive technical guidance and expertise across our product and services • Collaborate with Sales, Customer Success, Product Management, Engineering, Finance, Travel Operations and Technical Support to ensure Spotnana’s product and services will be able to meet the TMC’s requirements • Maintain accurate and up-to-date project plans in SmartSheet and in Salesforce • Contribute towards the success of the organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices