• Serve as a technical expert and end-to-end owner of care experience data, core metrics, and business reporting • Partner closely with Analytics Engineering to build and improve complex data models that unify data across the patient experience lifecycle. • Partner with Care Experience, Clinical, Product, and Engineering teams to define, track, and improve core business and care KPIs • Investigate care performance trends, operational issues, and data anomalies, and turn findings into clear, actionable recommendations • Build, automate, and maintain dashboards and reports that support daily Care operations and long-term planning • Enable and promote self-service analytics, empowering Care stakeholders across various data exploration and reporting initiatives • Design, run, and analyze experiments and pilots (such as A/B tests and process changes) to measure the impact of care and operational initiatives • Present complex analytical findings to a wide range of audiences • Contribute to the evolution of Care Analytics best practices, including metric definitions, reporting standards, and data governance