Toast

We empower the restaurant community to delight guests, do what they love, and thrive.

Service Designer – Customer Experience

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

33 days ago

Salary

$98K - $157K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Lead qualitative research and synthesize learnings into actionable insights and artifacts • Plan and lead ideation workshops with cross-functional partners • Envision and conceptualize new customer journeys and experiences • Stand up experiments and pilots for new experiences • Work collaboratively with cross-functional departments

Job Requirements

  • 5+ years of relevant experience in customer experience, digital experience, management consulting, strategic finance, or related strategy positions
  • Experience with qualitative and quantitative research, service design, human centered design, UX design, journey mapping, workshop facilitation
  • Passion for improving customer experience and solving problems
  • Comfort with all parts of the design process, from insights gathering to prototyping
  • Fluency with collaboration and prototyping tools (e.g., Figma, Miro)
  • Excellent communication, presentation and collaboration skills
  • Highly ambitious and entrepreneurial spirit

Benefits

  • Competitive compensation and benefits programs
  • Health insurance
  • 401(k) matching
  • Flexible work
  • Professional development opportunities

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