• Define and own the product vision and strategy for Gainsight as a Customer Success platform at Autodesk, aligned to company-level business goals (retention, expansion, customer health, and value realization) • Translate ambiguous business problems into a clear, outcome-driven product roadmap that balances short-term wins with long-term scalability • Establish success metrics and KPIs that tie platform capabilities directly to business outcomes for Customer Success and Autodesk overall • Lead end-to-end execution—from discovery and prioritization to delivery, adoption, and continuous optimization • Partner closely with engineering, design, research, and Customer Success stakeholders to deliver high-quality, scalable solutions • Drive disciplined product execution, ensuring on-time delivery while managing dependencies, tradeoffs, and risk • Continuously assess product performance, adoption, and impact; iterate based on data and customer feedback • Act as a trusted strategic partner to senior leaders across Customer Success stakeholder group • Influence decision-making through strong product narratives, data-backed insights, and a clear point of view—without relying on formal authority • Champion customer-centric thinking and modern product practices within the Customer Success ecosystem • Align diverse stakeholder priorities into a shared direction and execution plan • Deeply understand the workflows, challenges, and success metrics of Customer Success Advisors and Managers • Ensure Gainsight capabilities are not just implemented, but adopted, loved, and driving real outcomes • Maintain a strong understanding of Autodesk’s business model, customer lifecycle, and growth levers—and reflect that understanding in product decisions.