Real-Time Transportation Visibility Platform

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2014H1B No SponsorCompany Site LinkedIn

Location

Illinois

Posted

61 days ago

Salary

Not specified

Bachelor Degree6 yrs expEnglish

Job Description

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services • Develop, prepare, and nurture customers for advocacy • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals • Facilitate a quarterly Executive Business Review to review goals, progress and opportunities • Understand white-space and work to identify and/or develop upsell opportunities • Advocate customer needs/issues cross-departmentally • Manage account escalations • Advocate internally for customer needs and connect on priorities

Job Requirements

At least 6 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
Supply Chain industry experience preferred
Excellent ability to multitask and prioritize workload
Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
Bilingual proficiency (Good to have)
Ability to travel 10% or more of the time

Benefits

Medical, Dental & Vision benefits start on first day of employment
Health Savings Account employer contribution
Medical and Dependent Care FSA
Supplemental insurance for Accident and Critical Illness expense reimbursement
Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health
401k Retirement savings employer match
Bonus and incentive compensation as well as employee stock option program
Employer paid life insurance and short term disability insurance
20 PTO days, 5 recharge days, 2 volunteer days
Up to 16 weeks of parental leave for birthing parents, fully paid
Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
Technology reimbursement
Commuter benefits for in office employees (Chicago)
Annual Wellness Stipend
Ongoing learning & development opportunities