• Help develop and refine QA frameworks, testing protocols, evaluation rubrics and monitoring systems for AI tools. • Audit AI outputs for clinical safety, accuracy, bias, and alignment with therapeutic and regulatory standards. • Review and assess AI-related escalations from BetterHelp therapists, clients, and/or customer-facing teams. • Generate clear, actionable AI Clinical QA reports; communicate findings with cross-functional partners; and translate findings into actionable improvements. • Collaborate with AI/ML, Product, Data Science, Engineering, Legal and Compliance teams to evaluate, test, and validate AI features and capabilities. • Participate in risk-assessment processes for new and evolving AI tools and ensure adherence to evolving ethical and regulatory expectations. • Provide clinical input to guide improvements to model behavior, prompting strategies, feature design, and user workflows. • Contribute to research studies or evaluations related to AI efficacy and safety. • Support Clinical Department initiatives, including office hours, newsletters, and other team programs as needed. • Represent BetterHelp externally in public events, webinars, presentations and/or conferences.