• Assume total responsibility and ownership in leading the planning and execution of all assigned events, at any scale • Oversee the planning and execution of each team member on large events • Daily interface with client on assigned events • Conceptualize and lead strategic events, ensuring every aspect of the event is aligned with the client’s overall event objective • Serve as team lead and bring leadership and guidance to team members across all Departments, including Registration, Platform, Sponsorship, IS, Air, and Finance • Proactively bring new ideas and improved processes to team to streamline internal team operations and enhance client experience • Identify Event Manager and Specialist hard-skill training needs and communicate needs to Director of Event Operations • Mentor and guide Event Managers and Specialists in the hard and soft skills required for the successful execution of events and professional development • Manage event budget, invoicing, schedules of payments and cost savings report • Oversee overall program agenda, ensuring communication across all internal and external teams • Oversee and manage event project plan/timeline • Lead client and internal meetings, including regular status meetings, pre-program walkthroughs, onsite meetings, and post program debriefs • Drive client and internal team deliverables to meet timeline milestones • Manage all aspects of venue coordination, including meeting space allocation, meeting room set-up, diagrams, food & beverage, electrical, internet • Manage DMC and outside vendors, including Audio Visual, Production, Entertainment, IT/Internet, Photographer, Printer, Security, Shipping, Translation, Transportation • Coordinate content, graphic development and production of all program collateral (i.e. agenda, conference guide, program of events, etc.) and signage • Organize pre-trip mailings and attendee gift and giveaway selections • Develop budgets, coordinate itineraries, and lead site inspections • Confirm client VIPs, create VIP grid & photo cheat-sheet, and coordinate room amenities & transportation • Review and contract onsite Travel Staff with Account Owner • Coordinate on-site technology order with IS Department • Develop final Program Specification Document (PSD) • Coordinate shipping procedures and arrangements pre and post program • Transition program information and walk through all program specifications with Travel Staff onsite • Oversee on-site program operations • Manage final billing and presentation of final bill to client