• Analyze business processes, systems, and operational challenges to identify improvement opportunities • Work closely with clients and internal stakeholders to gather requirements and understand business needs • Prepare documentation including requirement specifications, process flows, reports, and presentations • Support solution design, implementation, and change management activities • Conduct data analysis, validation, and reporting to support decision-making • Assist in project planning, tracking milestones, and ensuring timely delivery • Collaborate with cross-functional teams to ensure alignment and quality outcomes • Participate in client meetings, workshops, and status reviews • Support continuous improvement initiatives and best practice adoption