• Investigate and resolve care complaints and grievances about providers • Partner with quality team members to evolve detailed guidance around provider performance management, including amplifying strengths, addressing risks, further developing skills, and creating actions plans to achieve these outcomes • Provide training, coaching, and technical assistance to providers, as needed. • Develop and monitor Quality Improvement initiatives and activities that drive care delivery outcomes • Monitor program activities across the population of care providers to ensure adherence to clinical best practice standards, Spring Health policies and procedures, and contract compliance. • Assist in maintaining Spring Health Provider Policy Guide to maintain compliance with all legal, regulatory, and payer requirements • Assist in developing reporting standards for compliance and quality of care, including establishing review criteria and recommending new innovations in processes to better evaluate success • Review and interpret data, as necessary, to assist in identifying trends • Lead and/or participate in additional projects as assigned. • Embrace flexibility for continuous innovation and adaptability when priorities shift based on business needs