• Monitor & Decision Transactions – Review the real-time payment request queue, approving, declining, or holding transactions in accordance with risk thresholds and playbooks. • Investigate & Resolve Payment Issues – Troubleshoot transaction failures, liaise with PSPs/banks, and coordinate internal fixes to minimize customer friction and downtime. • Chargeback & Alert Management – Action accounts for chargebacks, compile evidence packages, and track dispute outcomes, escalating atypical patterns to Fraud and Risk leadership. • KPI Tracking & Reporting – Maintain and analyze dashboards on acceptance rates, processing times, chargebacks, fraud losses prevented, and refund SLAs; present weekly insights and improvement recommendations. • Regulatory & Network Compliance – Ensure adherence to PCIDSS, card network rules, and jurisdiction specific licensing conditions; contribute to audit preparations and regulator reporting. • Cross Functional Collaboration – Partner with Compliance, AML, Fraud, and Customer Support to align payment flows with risk mitigation strategies and outstanding customer service. • Process Improvement – Recommend rule adjustments, automation opportunities, and provider enhancements to reduce manual review, false positives, and operating costs. • Other duties as assigned.