Customer Complaint Analyst

AnalystAnalystFull TimeRemoteTeam 10,001+Since 1919H1B SponsorCompany Site LinkedIn

Location

Texas

Posted

57 days ago

Salary

Not specified

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

• Responsible for facilitation with all product lines and Business Units, research on internal administrative systems and responding to regulatory, executive and consumer complaints. • Capable of driving continual improvement and impacting a productive work environment. • Deliver outstanding customer service in a dynamic environment. • Advocate for consumers by utilizing investigative and analytical skills to assist with complex issues which have escalated to formal complaints. • Research and resolve a broad range of consumer grievances and regulatory agencies inquiries effectively with varying levels of management across AIG. • Communicate strong verbal and written communication skills in response to consumer and regulatory agencies by email, phone and written methods. • Be a self-starter and work with minimal supervision. • Thrive in a fast paced and changing environment.

Job Requirements

5+ years of experience within a compliance and/or insurance operations-related function in a corporate environment preferred.
Bachelor’s degree and/or three years of similar work experience are preferred.
Knowledge of insurance, retirement industry products and Corebridge Financial systems a plus
Excellent communication skills, both verbal and written.
Must be able to display strong professional letter writing and email etiquette when communicating internally and externally.
Flexible and able to quickly change direction as volume or team needs require.
Adaptable and willing to learn and/or engage in different roles throughout the department to help meet departmental demands and enhance your overall business acumen.
Background in handling challenging and escalating circumstances.
Must have excellent customer service orientation and ability to maintain a high level of customer service within a fast paced, deadline driven environment
Utilization of strong time management skills.
Comfortable with ambiguity and managing within a self-directed environment
Ability to work remotely while maintaining accuracy and efficiency on designated projects and case assignments
Extraordinary attention to detail, accuracy, timeliness and quality.

Benefits

A generous benefits plan including medical, dental, vision, FSA, 401(k) matching
Paid Time Off days plus holidays
Employee Assistance Program: Confidential counseling services and resources are available to all employees.
Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.