• Provide deep technical guidance on cloud security architecture across AWS, Azure, and GCP for the largest and most sophisticated cloud environments in the world • Serve as the technical voice of strategic customers to product and engineering leadership, escalating appropriately and managing those relationships without burning them out • Navigate architectural challenges that may take quarters or years to resolve, managing customer expectations while coordinating internal engineering efforts • Partner with account executives on long-cycle enterprise deals where technical credibility and relationship depth are as important as product features • Coordinate across sales, product, engineering, CSM, and executive teams to deliver on complex customer requirements and strategic initiatives