• Serve as the primary strategic and analytical partner to Law Firm Operations leadership across the full case lifecycle from intake through pre-litigation, litigation, settlement, and resolution • Define, refine, and standardize KPIs for each phase of the operational workflow, ensuring clear accountability and measurable performance standards • Establish performance monitoring frameworks that distinguish leading vs. lagging indicators and drive proactive operational management • Build executive-level dashboards and reporting systems that provide clarity to operational leaders and enable data-informed decision-making • Analyze throughput, conversion rates, cycle times, staffing productivity, case economics, and quality metrics across the lifecycle • Identify bottlenecks, performance variability, and structural inefficiencies across states, teams, and practice areas • Translate operational data into clear, actionable recommendations for Law Firm leadership • Support forecasting and capacity modeling tied to case volume growth and expansion initiatives • Write and optimize advanced SQL queries to support operational analysis and reporting • Lead and develop analysts, ensuring strong analytical standards and business fluency