• Design and develop impactful learning programs and training courses for patient-facing teams, tailored for a remote environment (i.e. e-learning modules and multimedia assets) and aligned with organizational goals. • Set clear, measurable learning objectives that connect directly to business outcomes. • Create engaging and effective training programs, presentations, and supporting materials for new processes and workflows • Advise on training strategies for initiatives and change management, including appropriate delivery methods (self-paced vs. live), formats (video, slides, simulations), and timeline/pacing. • Collaborate with SME’s, trainers and project teams to identify learning needs • Translate complex workflows and systems into clear, accurate learning materials delivered across multiple modalities • Manage materials development and review processes with timely stakeholder communication • Equip facilitators with the tools and guidance they need to deliver training effectively. • Summarize and communicate about learning initiatives across Healthcare Operations teams so all leaders aware of ongoing efforts and priorities • Provide and respond to feedback to functional leaders responsible for onboarding curricula and trainers delivering your content