• Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, and continuous improvement. • Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for customer-centered e-commerce experiences. • Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization. • Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes. • Balance strategic leadership with occasional hands-on design contribution to guide critical initiatives. • Advocate for the customer at every stage, ensuring accessibility, usability, and design consistency. • Communicate design strategies and outcomes effectively to stakeholders at all levels, influencing business and product decisions.