• Manage and nurture key client relationships to ensure long-term partnerships and satisfaction • Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner • Analyze client needs and develop customized solutions to enhance their logistics experience • Monitor and track key account parcel deliveries, proactively resolving any service issues • Conduct regular performance reviews with key accounts and provide data-driven insights • Prepare and present tailored quotations by applying pricing policies and market intelligence • Develop and maintain customer SOPs to ensure consistency in service delivery • Collaborate with internal teams to optimize service performance and improve customer experience • Track and manage account billing, ensuring invoices are processed and payments are collected on time • Identify growth opportunities within existing key accounts to drive additional revenue • Assist in the claims process and ensure timely resolutions for key account clients • Take on additional tasks as needed to support business objectives