• Execute and maintain firm-approved operational processes across all offices. • Ensure compliance with firm standards, policies, and procedures in all day-to-day administrative operations. • Ensure all firm policies and procedures are documented and organized into a usable format for the teams. • Coordinate closely with Managing Attorneys (MAs) and Operations Leadership to ensure smooth execution of firm initiatives. • Monitor, drive and report on operational performance, including attorney utilization, billable hours, client hiring goals/performance, and caseload allocation. • Identify operational obstacles and work collaboratively cross-functionally to implement timely, practical solutions within existing frameworks. • In conjunction with firm leadership, develop and implement expansion project plan templates, cross collaborating with relevant departments for timely opening of expansion sites. • Drive and optimize firm productivity by ensuring consistent adherence to timekeeping, billing, and client service expectations. • Track and report on key performance metrics, including utilization rates, billable-hour targets, caseload allocation, and client hiring. • Support MA practice teams in achieving financial and performance goals through mentorship, strategic planning, workload balancing, and administrative follow-through. • Reinforce accountability and transparency through regular communication and performance monitoring. • Ensuring & encouraging the deployment of operational structure to optimize on-ramp billers to meet billable goals set by the firm. • Develop and implement performance expectations for new locations. • Provide administrative oversight to ensure efficient case management, scheduling, and workflow execution. • Coordinate staffing and resource allocation across multiple offices to optimize performance and client service. • Serve as the operational link between attorneys, staff, and leadership to ensure alignment and continuity. • Maintain a culture of proactive communication and responsiveness that supports both internal teams and client needs. • Partner with Managing Attorneys to manage and resolve client service concerns from an operational perspective, ensuring issues are addressed efficiently and in alignment with firm standards. • Support firm billing processes by ensuring timely and accurate time entry, invoicing, and compliance with billing procedures. • Collaborate with Finance and Leadership on tracking revenue metrics (billable hour attainment), client hire goals, and budget adherence. • Provide reporting and insights to support the evaluation of financial and operational performance at the practice level. • Lead and mentor practice administrators, practice-level operations, paralegal managers , and support staff, fostering a culture of accountability, collaboration, and excellence. • Set clear performance expectations and ensure team alignment with firm values and goals. • Support professional growth through training, feedback, and consistent leadership presence. • Ensure all administrative and legal teams properly utilize firm-approved systems for timekeeping, case management, and reporting. • Monitor system usage for accuracy and compliance, addressing issues promptly. • Collaborate with internal teams to maintain consistent, efficient technology use that enhances firm productivity.