• Lead, coach, and develop the Wheel’s clinical team, ensuring alignment with organizational goals and a culture of excellence and accountability. • You will lead collaborations with Wheel P.C. ensuring there are mechanisms in place to inspect quality, experience and access of our products to customers. • Set clear KPIs for clinical operations and quality, using data to drive continuous improvement and operational performance. • Foster a high-performing, mission-driven team through mentorship, structured feedback, and growth opportunities. • Serve as a cross-functional leader, collaborating with Product, Solutions, Customer Success, and Network Operations to ensure a cohesive care delivery experience. • Oversee the development of clinical protocols for new programs in partnership with the Medical Director, Clinical Program Design ensuring that products are developed in coordination with other stakeholders (product, solutions, ops, and account management). • Ensure that programs are aligned with Wheel’s operational clinical protocols and that clear metrics for performance are aligned with prospective clients and appropriately detailed in contractual agreements. • Drive toward consistent protocols for key condition areas across clients so as to simplify the clinician experience. • Oversee the operational execution of client implementations, ensuring clinical accuracy, regulatory compliance, and successful go-lives. • Act as a clinical operations escalation point for key clients and internal stakeholders, translating needs into scalable solutions. • Standardize and optimize workflows across clinical onboarding, training, and clinician support. • Lead the development and execution of Wheel’s clinical quality and patient safety programs, including audit frameworks, incident reporting, and continuous improvement processes. • Own the clinical regulatory strategy, including collaborative practice agreements and ongoing legal/compliance partnerships. • Proactively monitor and address clinical escalations, remediating quality concerns and reinforcing a culture of clinical accountability. • Partner with Product and Engineering to enhance tools that support clinical workflows, quality monitoring, and clinician performance. • Ensure the availability, reliability, and impact of key third-party clinical platforms and systems. • Design scalable processes that improve efficiency, reduce cost per case, and enhance clinician and patient experiences.