• Establishes and evolves a market-led engagement practice with a strong customer success and value orientation • Develops and deploys repeatable frameworks, guides, and playbooks for product consultants to ensure consistent engagement delivery • Conducts needs assessments and designs tailored engagement approaches for diverse customer requirements • Oversees adoption enablement activities, including configuration, onboarding support, and customer education • Creates case studies and customer testimonials to showcase success and value realization • Leads proposal design, pricing strategies, and negotiation to secure new and expanded engagements • Optimizes departmental financial performance and resource allocation by owning P&L, budget, and strategic planning, ensuring alignment with organizational objectives and maximizing cost efficiency through effective management of internal and external talent • Defines and communicates the vision and strategic direction for product consulting initiatives, ensuring alignment with company goals. • Drives departmental objectives and business outcomes by leveraging data and metrics to inform decisions, continuously improving processes and maximizing customer value • Aligns resources and talent across Product Consulting, Implementations, and customization delivery • Leads, manages, and influences a team through talent acquisition, coaching, training, performance evaluation, and ongoing feedback • Fosters collaboration across product, sales, and customer success teams to deliver holistic solutions and seamless customer experiences • Cultivates deep relationships with key accounts, conducts strategic business reviews, and informs product development based on customer feedback