Solstice

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Customer Success Associate, Bilingual – Spanish, Contract

Customer Success ManagerCustomer SuccessContractRemoteTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

California

Posted

57 days ago

Salary

Not specified

2 yrs expSpanishEnglishSFDC

Job Description

• Support inbound call overflow and respond promptly to customer inquiries via phone, email, and chat. • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives. • Facilitate customer enrollment process and verify enrollment forms. • Document all activities in customer system tools (SFDC, Zendesk).

Job Requirements

  • Spanish fluency
  • Minimum 2 years of professional experience in managing and handling inbound calls and ticket requests
  • Experience with Google Suites, Microsoft Office Suite and Salesforce.com
  • Call center or support ticketing experience
  • Experience in CRM or Customer Support softwares
  • Process-oriented with great attention to detail
  • Excellent communication, interpersonal, and organizational skills

Benefits

  • Health insurance
  • Professional development opportunities
  • Flexible working hours

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