• Own and manage relationships with school partners from onboarding through the full engagement lifecycle • Serve as the primary liaison between schools, tutors, and internal teams to ensure smooth coordination of services • Troubleshoot implementation challenges quickly and effectively, using data and communication to drive resolution • Balance partner requests with internal capacity, aligning expectations and ensuring operational excellence • Support tutors in the field by providing timely updates, resources, and feedback from school stakeholders • Monitor program performance and proactively identify areas for improvement • Contribute to internal process improvements and help scale best practices across the team • Use tools like Google Sheets, Notion, HubSpot, and Slack to manage your work and collaborate with team members