• Serve as the primary strategic point of contact for assigned enterprise and strategic accounts, ensuring alignment on objectives, outcomes, and long-term success. • Build strong relationships with senior and executive-level stakeholders, positioning H1 as a critical partner in achieving their organizational goals. • Own and drive account strategy, including implementation and adoption plans, success metrics, renewal readiness, and expansion opportunities. • Lead regular executive business reviews, clearly articulating performance against KPIs, ROI, and strategic impact. • Proactively identify risks and opportunities across your portfolio, taking early action to mitigate churn and drive growth. • Navigate and manage multiple complex initiatives across various business units within client organizations. • Design and deliver tailored enablement and training sessions that align H1’s capabilities with client use cases and workflows. • Take a “teach-to-fish” approach, empowering customers with scalable, self-service capabilities while providing hands-on guidance when needed. • Analyze usage data, performance metrics, and customer feedback to identify trends, gaps, and optimization opportunities. • Strategically lead and de-escalate critical client situations, partnering with internal stakeholders to drive timely resolution. • Serve as the voice of the customer internally, providing structured feedback to product, engineering, and leadership teams to inform roadmap and prioritization. • Collaborate cross-functionally with Product, Engineering, Sales, and Support to ensure a seamless customer experience across the full lifecycle. • Consistently drive improvements in MAUs, NPS, CSAT, retention, and ARR across your book of business.