• Lead NCC’s Agent Onboarding and Contracting departments, owning strategy and execution • Build, coach, and retain a high-performing, results-driven team • Ensure agents move efficiently from recruitment to contracted and ready-to-sell status • Oversee quality control, accuracy, and compliance of contracts and appointments • Maintain compliance with CMS, carrier, state licensing, E&O, TPMO, and regulatory requirements • Partner cross-functionally with Recruiting, Sales Development, Marketing, Operations, and Legal • Serve as subject matter expert for Salesforce CRM onboarding and contracting workflows • Drive continuous improvement, workflow optimization, and automation initiatives • Manage escalations and resolve agent and carrier issues with an agent-first mindset • Track operational metrics and deliver actionable performance reporting • Manage vendor and carrier contracting relationships • Support scalable growth and future expansion initiatives