• Build and manage strong relationships with customer executive stakeholders (up to C-level) • Own overall customer health including contract renewal rate and gross revenue retention for your customers • Assess customer health accurately, create and lead mitigation plans to improve customer health, and escalate for help needed as required • Provide proactive engagement, both in-person and remotely, with assigned customers throughout their post-sale experience with Zilliant • Create annual joint success plans with customers to outline their outcomes, objectives, metrics, and timelines; identify and remove any barriers to the customer’s success plan completion • Plan, prep, and deliver quarterly business reviews with our customer executives and decisions makers • Understand your customer’s operations, industry, and business strategy and advocate for the best way for Zilliant to support their business goals • Develop expertise in Zilliant solutions, the business outcomes they facilitate, and the strategies and key capabilities customers must leverage to achieve those outcomes • Conduct as needed workshops with customers to understand their current operations and recommend workflow, process, or adoption changes to maximize value from their Zilliant products • Drive account expansion by identifying new opportunities and involving appropriate sales resources