• Develop and maintain long-term relationships with stakeholders in your account portfolio. • Work with your account teams to plan and execute long term plans to facilitate retention and growth via product and new business unit expansion. • Support initial onboarding of accounts with customers, ensuring strong adoption/ROI and ongoing engagement throughout the customers' lifetime. • Serve as product, company, and industry ambassador while educating prospects and customers on the ProcessUnity capabilities. • Work cross-functionally with Product, Sales, Marketing, Professional Services, Customer Support, and other teams to resolve customer business issues and work towards their stated goals. • Manage customer feedback and product needs by providing feature requests to internal partner teams. • Conduct timely quarterly, bi-annual and annual Business Reviews to ensure customers optimize our product, issues are resolved proactively, and customer goals are met. • Evaluate and mitigate risk for each customer and proactively address any concerns to avoid lost business and ultimately drive retention. • Identify and prioritize product updates that reflect customer requests, industry and competitor trends and report to key stakeholders. • Provide insight and relay the voice of the customer with internal teams, including Sales, Services, Marketing, Product, Customer Support, Operations, Finance and Engineering. • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. • Drive renewal and revenue growth through increased product adoption and increased usage.