Wildix

The first sales-oriented unified communications solution

Head of Global Partner Success and Programs

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2005H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

33 days ago

Salary

$150K - $175K / year

10 yrs expEnglish

Job Description

• Lead the global TSD strategy across key markets, building and managing high-impact distributor partnerships, driving revenue growth, and optimizing pipeline and partner performance. • Accelerate partner-led revenue by aligning joint business plans, enabling co-selling, positioning partners as trusted advisors, and tracking KPIs to maximize pipeline, conversion, and MRR. • Oversee global partner enablement programs, including onboarding, training, and certifications, ensuring partners have the tools, resources, and support to succeed. • Design and manage partner programs, tiered benefits, and incentive structures, including commissions, to drive engagement, ROI, and measurable growth. • Streamline partner operations, remove roadblocks, optimize workflows, and drive adoption of partner portals and rules of engagement for consistent global execution. • Monitor partner performance, pipeline, and market trends, translating insights into actionable strategies to expand partnerships, prevent churn, and support growth. • Align partner initiatives with Sales, Marketing, IT, Product, and Customer Success, leading system and process improvements to ensure strategic execution and global visibility.

Job Requirements

  • 10+ years of experience in partner success, channel operations, or channel leadership
  • Proven experience working with Technology Service Distributors (TSDs), master agents, or global channel ecosystems
  • Strong background in UCaaS, SaaS, or fast-growth B2B technology environments
  • Demonstrated success driving partner-led revenue and MRR growth
  • Experience negotiating and managing partner and distributor contracts
  • Deep understanding of Salesforce and partner technology stacks
  • Strong executive-level communication and relationship-building skills
  • Highly analytical mindset with a passion for program optimization and scalable growth
  • Ability to lead globally, prioritize effectively, and influence cross-functional stakeholders

Benefits

  • Generous Time Off
  • Health Benefits – Access to Major Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Basic Life and AD&D coverage
  • Retirement Plan – 401(k) plan

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