• Organizing and assisting in the supervision of banquet servers, bartenders, and house personnel • Ensuring all banquet events are executed smoothly and providing exceptional guest service • Implementing staff effectiveness through communication, coaching, counseling, and performance appraisal • Enforcing systems, policies, and procedures • Acting as department head in manager’s absence • Investigating and resolving service complaints • Ensuring all banquet spaces are clean, organized, and prepared • Mastering Point of Sale, Sales & Catering, and Inventory Management programs • Assisting in recruitment, selection, orientation, and training of new staff • Complying with Health Code guidelines